📋 Terms of Service
Please read these terms carefully before using our services.
Last updated: December 15, 2024
Acceptance of Terms
By accessing or using SOSAPP's services, including our website, mobile application, and emergency service platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms apply to all users of our services, including customers, service providers, and visitors to our website. Additional terms may apply to specific services or features.
Services Description
Emergency Service Platform
SOSAPP provides a technology platform that connects customers with emergency service providers for home repair and maintenance services, including:
- • Plumbing emergencies
- • Electrical issues
- • Heating and HVAC problems
- • Locksmith services
- • Appliance repair
- • General home repairs
Service Availability
Our services are available 24/7, but actual service delivery depends on:
- • Geographic location and service area coverage
- • Availability of qualified service providers
- • Weather conditions and emergency situations
- • Service provider capacity and scheduling
Platform Features
Our platform includes:
- • Emergency service request submission
- • Real-time service provider matching
- • Service tracking and updates
- • Payment processing and billing
- • Customer support and communication
- • Service history and documentation
User Obligations
Customer Responsibilities
- • Provide accurate and complete information
- • Ensure safe access to service location
- • Pay for services as agreed
- • Treat service providers with respect
- • Follow safety instructions provided
- • Report any issues or concerns promptly
Prohibited Activities
- • Providing false or misleading information
- • Interfering with service delivery
- • Harassing or threatening service providers
- • Attempting to circumvent payment
- • Using services for illegal purposes
- • Sharing account credentials with others
Payment Terms
Service Pricing
Service costs are determined by:
- • Type and complexity of service required
- • Time of day and emergency status
- • Geographic location and travel distance
- • Materials and parts needed
- • Service provider rates and availability
Payment Methods
We accept the following payment methods:
- • Major credit and debit cards
- • Digital wallets (Apple Pay, Google Pay)
- • Bank transfers (for certain services)
- • Insurance billing (where applicable)
Billing and Invoicing
- • Payment is typically required at time of service
- • Emergency services may require upfront payment
- • Detailed invoices are provided after service completion
- • Disputes must be reported within 24 hours
- • Late payments may incur additional fees
Service Provider Terms
Provider Requirements
Service providers must:
- • Maintain valid licenses and insurance
- • Pass background checks and verification
- • Provide quality service and customer care
- • Respond to service requests promptly
- • Follow safety protocols and regulations
- • Maintain professional conduct and appearance
Provider Obligations
- • Complete services as agreed upon
- • Provide accurate estimates and pricing
- • Use quality materials and workmanship
- • Clean up work areas after service
- • Provide warranties where applicable
- • Report service completion accurately
Limitation of Liability
Important Disclaimers
SOSAPP acts as a platform connecting customers with service providers. We do not:
- • Directly provide repair or maintenance services
- • Guarantee specific response times in all situations
- • Warrant the quality of third-party services
- • Accept liability for service provider actions
- • Cover damages beyond our control
Liability Limits
To the maximum extent permitted by law:
- • Our total liability is limited to amounts paid for services
- • We are not liable for indirect or consequential damages
- • Service providers are responsible for their own work
- • Customers should maintain appropriate insurance
- • Emergency situations may affect service availability
Intellectual Property
Ownership Rights
All content, features, and functionality of our platform, including but not limited to text, graphics, logos, software, and design, are owned by SOSAPP or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works without our express written consent.
Privacy and Data Protection
Data Collection and Use
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Read our Privacy PolicyTermination
Termination by User
You may terminate your account at any time by:
- • Contacting customer support
- • Using the account deletion feature
- • Ceasing to use our services
Termination by SOSAPP
We may terminate or suspend access for:
- • Violation of these Terms
- • Fraudulent or illegal activity
- • Non-payment of fees
- • Extended inactivity
Governing Law and Disputes
Legal Framework
These Terms are governed by the laws of the state where SOSAPP is incorporated, without regard to conflict of law principles.
Any disputes arising from these Terms or our services will be resolved through:
- • Good faith negotiation and mediation
- • Binding arbitration (where applicable)
- • Court proceedings in appropriate jurisdiction
Changes to Terms
Modification of Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. We will notify users of material changes through:
- • Email notifications to registered users
- • In-app notifications and alerts
- • Website announcements and updates
Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
Contact Information
Questions About These Terms?
If you have questions about these Terms of Service, please contact us:
info@sosapp.co.uk
Mailing Address
SOSAPP Legal Department
123 Emergency Lane
Service City, SC 12345
Need Legal Assistance?
Have questions about our terms or need legal support? Our legal team is here to help.
Contact Legal Team