Frequently Asked Questions

How do I download the SOSAPP?

You can download our app from the App Store (iOS) or Google Play Store (Android). Simply search for "SOSAPP" and tap download. The app is free to download and use.

How do I create an account?

Creating an account is easy! Open the SOSAPP, tap "Sign Up," and enter your email address, phone number, and create a password. You'll receive a verification email to complete your registration.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link via email. Click the link to create a new password.

Can I use SOSAPP without creating an account?

While you can call our emergency hotline without an account, creating an account allows you to track service requests, save payment methods, and access exclusive features in the app.

What emergency services do you provide?

We provide 24/7 emergency services including:

• Plumbing emergencies (burst pipes, flooding, no hot water)
• Electrical issues (power outages, faulty wiring)
• Heating & HVAC problems (no heat, broken furnace)
• Locksmith services (locked out, broken locks)
• Appliance repair (refrigerator, washer, dryer issues)
• General home repairs (roof leaks, broken windows)

How quickly can you respond to an emergency?

Our average response time is 15-30 minutes for most emergencies. We prioritize based on the severity of the situation, with life-threatening emergencies getting immediate attention.

Are your service providers licensed and insured?

Yes! All our service providers are thoroughly vetted, licensed, insured, and background-checked. We maintain high standards to ensure your safety and satisfaction.

What areas do you serve?

We currently serve major metropolitan areas across the country. Check our Service Areas page to see if we're available in your location.

Can I schedule non-emergency services?

Yes! While we specialize in emergencies, we also offer scheduled maintenance and repair services. You can book these through our app or by calling our support team.

How much do emergency services cost?

Emergency service costs vary based on the type of service, time of day, and complexity of the issue. We provide transparent pricing upfront, and you'll receive a detailed quote before any work begins.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital wallets (Apple Pay, Google Pay). You can save your payment method in the app for faster checkout.

Do you offer any warranties on repairs?

Yes! All our repairs come with a 90-day warranty on parts and labor. Some services may have extended warranty options available.

Can I get a refund if I'm not satisfied?

We stand behind our work 100%. If you're not satisfied with our service, contact us within 24 hours and we'll work to make it right or provide a refund.

How do I know the service provider is legitimate?

All our providers are verified professionals with proper licensing and insurance. You'll receive their photo, name, and credentials before they arrive. You can also track their arrival in real-time through the app.

What should I do if I feel unsafe?

Your safety is our top priority. If you ever feel unsafe, you can cancel the service request immediately through the app or by calling our emergency hotline. We'll dispatch a different provider or reschedule.