🔒 Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: June 21, 2024
Scope of Policy
Application of This Policy
This Data Protection Notice (the "Notice") applies to:
- • Your use of the SOSAPP mobile application (the "App")
- • Your use of the SOSAPP website
- • Your engagement with our emergency services platform
- • Any personal data we collect about you in connection with our services
For the purpose of the EU General Data Protection Regulation (the "GDPR"), SOSAPP is the controller of your Personal Data in the circumstances outlined in this policy.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- • Name, email address, and phone number
- • Home address and service location
- • Payment information and billing details
- • Emergency service requests and descriptions
- • Communication preferences
- • Account credentials and profile information
- • Age, date of birth, and gender (when provided)
- • Demographic information collected through user surveys
Note: The above list is intended to be as complete as possible but is not exhaustive and may be updated from time to time.
Automatically Collected Information
When you use our services, we automatically collect:
- • Device information (device type, unique device identifier, network information, operating system, time zone setting, and device locale)
- • Usage data (pages visited, features used, time spent)
- • Location data (with your permission)
- • App performance and crash reports
- • Communication logs and service history
- • Log information including weblogs and other communication data
- • Transaction details related to your use of our services
Third-Party Information
We may receive information from:
- • Service providers and contractors
- • Payment processors and financial institutions
- • Social media platforms (if you connect accounts)
- • Public records and databases
- • Marketing partners and affiliates
- • Emergency services and first responders
How We Use Your Information
Service Delivery
- • Process emergency service requests
- • Connect you with service providers
- • Facilitate payments and billing
- • Provide customer support
- • Send service updates and notifications
Business Operations
- • Improve our services and platform
- • Analyze usage patterns and trends
- • Develop new features and products
- • Ensure platform security and safety
- • Comply with legal obligations
Information Sharing
Service Providers
We share necessary information with service providers to fulfill your requests:
- • Contact information for service coordination
- • Service location and emergency details
- • Payment information for billing
- • Service history for quality assurance
Legal Requirements
We may disclose information when required by law:
- • To comply with legal processes
- • To protect our rights and safety
- • To investigate fraud or security issues
- • To respond to government requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
How We Protect Your Information
Technical Safeguards
- • Encryption of data in transit and at rest
- • Secure servers and cloud infrastructure
- • Regular security audits and updates
- • Access controls and authentication
Organizational Safeguards
- • Employee training on data protection
- • Confidentiality agreements
- • Incident response procedures
- • Regular privacy assessments
Your Privacy Rights
Access and Control
- • Access your personal information
- • Update or correct your data
- • Delete your account and data
- • Export your information
- • Opt out of marketing communications
Communication Preferences
- • Choose how we contact you
- • Set notification preferences
- • Manage marketing opt-ins
- • Control location sharing
- • Request data processing restrictions
GDPR Compliance
Under the EU General Data Protection Regulation (GDPR), SOSAPP acts as the data controller for personal information collected through our services. As a data subject, you have the following rights:
- • Right to access your personal data
- • Right to rectification of inaccurate data
- • Right to erasure ("right to be forgotten")
- • Right to restriction of processing
- • Right to data portability
- • Right to object to processing
- • Rights related to automated decision making and profiling
To exercise any of these rights, please contact our privacy team using the contact information provided at the end of this policy.
Children's Privacy
Protection for Minors
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
For users between 13-18, we require parental consent for certain services and data collection activities.
International Users
Cross-Border Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States or other countries where our servers are located.
We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to registered users
- • Displaying in-app notifications
- • Updating the "Last updated" date
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
Questions About Privacy?
If you have questions about this Privacy Policy or our data practices, please contact us:
info@sosapp.co.uk
Need Help?
Have questions about your privacy or data? Our privacy team is here to help.
Contact Privacy Team